支援方式 / Support Channel
為了保障帳戶安全與付款紀錄可追蹤，退款、付款和帳戶相關事項請優先使用與帳戶一致的郵箱聯絡。
For account security and payment traceability, please contact us using the email associated with your account whenever possible.
[email protected]
备用 Backup：[email protected]
付款、退款、帳戶、安全與合規問題請優先透過信箱聯絡，方便保留處理紀錄。For billing, refunds, account, security, and compliance issues, email is preferred so records are kept.
@shuzhiAIyue_bot
快速提交客服問題。付款與退款問題仍建議同步發送郵件。Quickly submit support requests; for billing and refunds, please also email us.
付款與退款 / Billing & Refunds
退款請求需符合退款政策。除重複扣款或重大平台故障外，批准退款將扣除 5% 支付處理費。Refund requests must meet our Refund Policy. Except for duplicate charges or major platform failures, approved refunds are subject to a 5% payment processing fee.
查看退款政策 / View Refund Policy營運資訊 / Operator Information
诺玛AI 是由獨立開發者營運的 SaaS 產品，面向開發者與小型團隊提供 AI API Gateway、用量管理與開發者控制台能力。
诺玛AI is a SaaS product operated by an independent developer, providing AI API gateway, usage management, and developer dashboard capabilities for developers and small teams.