支援方式 / Support Channel
為了保障帳戶安全與付款紀錄可追蹤，退款、付款和帳戶相關事項請優先使用與帳戶一致的郵箱聯絡。
For account security and payment traceability, please contact us using the email associated with your account whenever possible.
+44 7927 735815
[email protected]
备用 Backup：[email protected]
付款、退款、帳戶、安全與合規問題請優先透過信箱聯絡，方便保留處理紀錄。For billing, refunds, account, security, and compliance issues, email is preferred so records are kept.
@shuzhiAIyue_bot
快速提交客服問題。付款與退款問題仍建議同步發送郵件。Quickly submit support requests; for billing and refunds, please also email us.
付款與退款 / Billing & Refunds
退款請求需符合退款政策。除重複扣款或重大平台故障外，批准退款將扣除 5% 支付處理費。Refund requests must meet our Refund Policy. Except for duplicate charges or major platform failures, approved refunds are subject to a 5% payment processing fee.
查看退款政策 / View Refund Policy營運資訊 / Operator Information
诺玛AI 是由獨立開發者營運、面向全球開發者與團隊的 SaaS 產品，唯一正式網站為 as.apinoma.com。本服務目前不向位於中國大陸的使用者提供，且可能因當地法律、支付渠道、上游政策或風控要求限制部分地區。
诺玛AI is an independently operated SaaS product for developers and teams worldwide. Its only official website is as.apinoma.com. The Service is currently unavailable to users located in Mainland China and may be restricted in other jurisdictions due to local law, payment availability, upstream policies, or risk controls.